SHIPPING & RETURNS
We are still shipping candles during this time. Delays are expected, please allow more than usual for your candles to arrive. Please
expect up to 28 days for your package to arrive.
Republic of Ireland & Northern Ireland Orders
Depending on the size of item(s) purchased, orders within Ireland are shipped via An Post Next-Day Delivery or DPD. Orders within ROI & NI should arrive within 3 – 5 business days after the shipping date.
Below €50 orders: €6 flat rate shipping
Above €50 orders: Free Delivery
International orders are subject to weight, you will be able to check this at checkout.
Returns & Refunds
It is okay to change your mind, so you may return most candles in new and unused condition, with original packaging within 14 days of delivery. Be sure to contact us within 7 days of receiving your order. If you need to return an item, please email and we will organise with you the return of the item, and notify you of your refund once we have received and processed the returned item. Shipping in this case is the customer’s responsibility.
Sale items and some specials items are final sale, non-refundable (hand creams) and will be marked as such.
If a package is damaged in transit please photograph package and contents if possible and notify us immediately at so we can follow up with the shipping carrier.
All damages must be reported within 3 days of delivery, otherwise, we are unable to assist after this.
You should expect to receive your refund within 10 days of giving your package to the return shipper. In most cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
For more details, please click here.
We accept payment via Visa/MasterCard. Orders will be dispatched once payment has been confirmed.
ALAM Aesthetic does not receive any of your credit card details when you pay through our payment system. Any personal details we do get from you (name, address, telephone or email address) will not be disclosed or used for any other secondary purposes.